Route
Shipping Protection by Route
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Visit route.com/sustainability to learn more.
Shipping Information
For items that are in stock, purchases made after 9am EST will be shipped out in the next 1-2 business days. Orders made after 9am EST on a Friday will ship the following Monday. We do not ship on Saturday or Sunday.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All returns are subject to a restocking fee based on item and package condition. Buyer is responsible for paying for return shipping costs, we will email you a return label and deduct cost from refund. Original shipping costs are not refundable as well.
Cancellation Policy
In order to cancel your order you must email within 24 hours of placing your order or before your order has shipped, whichever occurs first.
Exchange Policy
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be brand new inbox. Buyer is responsible for paying all shipping costs to exchange product.